Sinharat a écrit :Pour les retours vous faites ça comment ? Economique international ou Colissimo International ?

Ziggie a écrit :Ayé jai eu mon colis aussi, les futes vont nickel mais j'ai un haut tripp (celui avec les têtes de mort, jpense qu'il va aller sur la bav car la forme me plait pas Pas assez de seins )

Sinharat a écrit :Heureusement, je suis allée immédiatement sur le chat:

Sabrina: OK, then we would be happy to have you send the item back to us
for a full refund.
Elisabeth: Er... the problem is... I'm in France, so sending it back to
you would cost me a little bit too much...
Elisabeth: As is, I bought it during the 50% off clearances and it was
like $ 17.
Sabrina: We would be happy to credit you back for the cost of the shipping
as well. Just send it back through regular international shipping and
include a copy of the shipping receipt and we will credit you back for that
as well! Once we are able to take a look at the item and determine that it
was a manufacturers defect, we will credit back your account.
Elisabeth: Ok then, I'll send it back through regular French postal
services. Do I need to mention any reference number ?
Sabrina: Unfortunately we will have to look at the item and confirm that
it was a manufacturers defect in order to process the return.
Sabrina: Please write SPECIAL RETURN ATTENTION MONICA ARAIZA.
Elisabeth: (I suppose I can't hope having part of the original shipping
cost refunded as well ? It has become so expensive...)
Elisabeth: and since weight is a factor...
Sabrina: Yes I do understand, we may be able to calculate that for you as
well once we get the return one back to us.
Sabrina: I will put notes in the order reguarding that for you.

Donc je vais être intégralement remboursée une fois le défaut constaté: coût de l'item, FDP d'origine, FDP de retour.

Fin de la journée... pfiouh...